Cancellation policy

SUBSCRIPTIONS & PRE-ORDERS POLICY

Some items in our store may be offered as subscriptions or pre-orders. This policy explains how these purchases work and how changes or cancellations can be made.

Subscriptions
When you purchase a subscription from Waggy Wear, you agree to receive recurring deliveries based on the frequency and duration selected at checkout.

Your payment method will be securely stored and charged automatically for each shipment unless the subscription is prepaid.

Some subscriptions may automatically renew at the end of their selected term. If you do not wish to continue, you must contact us before the next billing date.

At this time, all subscription changes, pauses, or cancellations must be requested by emailing customersupport@waggywearco.com. Please include your order number and the email address used at checkout so we can assist you as quickly as possible.

Requests submitted after an order has already been processed or shipped will apply to future orders only.

For refund eligibility, please refer to our Returns Policy.

Pre-Orders
When you purchase a pre-order item, you are reserving a product that is not yet in stock but will be available at a later date.

Depending on the product, we may collect full payment, partial payment, or store your payment method at checkout and charge it once the item is ready to ship.

Pre-orders that have not yet been fulfilled may be canceled by contacting customersupport@waggywearco.com. Once a pre-order has been fulfilled and shipped, it can no longer be canceled but may be eligible for a return or refund in accordance with our Returns Policy.

Estimated ship dates for pre-orders are provided as a guide and may change due to production or supply delays.

Questions
If you have any questions about subscriptions, pre-orders, or cancellations, please contact us at customersupport@waggywearco.com and we’ll be happy to help.